Abstract:

In a complicated and large enterprise network environment, the goal of integrated management has become particularly demanding because now an arbitrary number of service management members from providers to providers and from providers to customers need to dynamically exchange customer- and technology-related data. In this paper, a distributed object technique based enterprise network management supporting environment, STRUT, is presented. At its underlying infrastructure, STRUT uses CORBA and achieves interaction and interoperability across management domains by OSI/TMN and SNMP gateways. At its high level, STRUT meets the need of enterprise management applications by reconstructing the physical network and building up a distributed, hierarchical, logical network. This paper analyzes the requirements and architecture of STRUT and gives an application instance for customer service management.

Key words: dist ributed net wo rk manag ement, CORBA, lo gical netw or k, customer serv ice management